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core-framework

by uvdesk

UVDesk Community Helpdesk Core Framework Bundle

UVDesk Community Edition is an easy-to-use, highly customizable open-source helpdesk solution built on top of the reliable Symfony PHP framework, enabling organizations to provide their customers with the best level of support solution possible.

UVDeskCoreBundle

The standalone UVDeskCoreBundle lies at the heart of the UVDesk Community helpdesk, providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages, furhter extending the capabilities of the helpdesk system.

The core framework bundle comes loaded with the following features:

  • Ticket Query System - Easily transform your customer queries into tickets

  • Mailboxes - Pipeline your support email mailboxes directly into tickets for easy query managment

  • Email Templates - Draft your frequent query responses to improve your productivity and minimize response time

  • User Management System - Easily manage your support staff members into Admins, Groups & Teams with varying level of system privileges

Installation

This bundle can be easily integrated into any Symfony application (though it is recommended that you're using Symfony 4, or your project has a dependency on Symfony Flex, as things have changed drastically with the newer Symfony versions). Before continuing, make sure that you're using PHP 7 or higher and have Composer installed. You also need to ensure that you have the following PHP extensions installed:

To require the core framework bundle into your symfony project, simply run the following from your project root:

$ composer require uvdesk/core-framework

License

The UVDeskCoreBundle and libraries included within the bundle are released under the MIT or BSD license.

MIT License

Copyright (c) 2018 akshaywebkul

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
uvdesk:
site_url: 127.0.0.1
upload_manager:
id: uvdesk.core.fs.upload.manager
support_email:
id: support@localhost
name: UVDesk Community
mailer_id: default
default:
ticket:
type: support
status: open
priority: low
templates:
email: mail.html.twig
  • Merge branch '0.1'
    By akshaywebkul, 4 months ago
  • bug fixes - timezone issue
    By akshaywebkul, 4 months ago
  • Merge branch '0.1'
    By akshaywebkul, 4 months ago
  • Resolve changes from pull request #160
    By akshaywebkul, 4 months ago
  • Merge branch 'papnoisanjeev-0.1' into 0.1
    By akshaywebkul, 4 months ago
  • revert changes
    By papnoisanjeev, 4 months ago
  • changes
    By papnoisanjeev, 4 months ago
  • Merge branch '0.1'
    By akshaywebkul, 4 months ago
  • Misc bug fixes
    By akshaywebkul, 4 months ago
  • Reset branch alias in composer.json
    By akshaywebkul, 4 months ago
  • Merge branch '0.1'
    By akshaywebkul, 4 months ago
  • Resolve changes from pull request #158
    By akshaywebkul, 4 months ago
  • Merge branch 'piyushwebkul-master' into 0.1
    By akshaywebkul, 4 months ago
  • Merge branch 'master' of https://github.com/piyushwebkul/core-framework into piyushwebkul-master
    By akshaywebkul, 4 months ago
  • Merge branch 'kumarSaurabh27-0.1' into 0.1
    By akshaywebkul, 4 months ago
  • Merge branch '0.1' of https://github.com/kumarSaurabh27/core-framework into kumarSaurabh27-0.1
    By akshaywebkul, 4 months ago
  • Merge branch '0.1'
    By akshaywebkul, 4 months ago
  • Merge branch 'kumarSaurabh27-0.1' into 0.1
    By akshaywebkul, 4 months ago
  • Merge branch '0.1' of https://github.com/kumarSaurabh27/core-framework into kumarSaurabh27-0.1
    By akshaywebkul, 4 months ago
  • Swiftmailer transport on update fixed.
    By , 4 months ago
  • Resolve changes from merge request #155
    By akshaywebkul, 4 months ago
  • Merge branch 'papnoisanjeev-0.1' into 0.1
    By akshaywebkul, 4 months ago
  • ticket type dropdown with only title not description
    By papnoisanjeev, 4 months ago
  • Ticket repository && condition added for addPermissionFilter
    By papnoisanjeev, 4 months ago
  • entity compatibility with maker bundle
    By , 4 months ago
  • agent privilege fixture added createdat
    By papnoisanjeev, 4 months ago
  • Blank mailer id on swiftmailer update.
    By kumarSaurabh27, 4 months ago
  • ticket type dropdown listing with type code instead of description
    By papnoisanjeev, 4 months ago
  • article count in tags listing
    By papnoisanjeev, 4 months ago
  • Side menu bar update.
    By kumarSaurabh27, 4 months ago