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automation-bundle

by uvdesk

Automate operations within your UVDesk Community Helpdesk System based on pre-defined events triggered from your application.

UVDeskAutomationBundle

The UVDeskAutomationBundle introduces the ability to execute any special functionalities within your UVDesk Community helpdesk through the definition of events and actions, which can be futher automated by your support staff through the easily configurable Workflows and Prepared Responses.

The automation bundle comes loaded with the following features:

  • Workflows - Automatically execute any specific set of actions based on events trigged by the helpdesk system

  • Prepared Responses - Manually execute any specific set of actions from your helpdesk support panel

Installation

Before installing, make sure that you have Composer installed.

To require the automation bundle into your uvdesk community helpdesk project, simply run the following from your project root:

$ composer require uvdesk/automation-bundle

License

The UVDeskAutomationBundle and libraries included within the bundle are released under the MIT or BSD license.

MIT License

Copyright (c) 2018 akshaywebkul

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
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